After-sales service commitment

Thanks to our trust, our company will be in line with "quality first, service" principle, strictly implement the ISO9001 quality management system for all our sales of generators and accessory equipment after-sales service work.

A, comprehensive service quality assurance

1. Our company guarantee for the supplied product brand new equipment and meet the national standards (including the components), shoddy, never YiJiuFanXin;

2. The company to ensure on time delivery, and finish the installation and debugging to normal operation, will not delay the construction period.

3. The company set up user profiles for the client, not regular phone or on-site visit.

4. The company factory regular daily accessories and wearing parts, ensure rapid provide spare parts and maintenance services;

5. The company guarantee life-long service, reasonable charge only material cost and labor.

Second, the technical service ability

Our "diesel generating set manufacturing experts" as the manufacturer, but also for users equipped with including machinery, diesel engine, alternator, automation, power distribution, environmental protection, and fire protection engineering design, a comprehensive technology professional after-sales service engineers.

Three products, spare parts supply

Division I perennial for users equipped with a large number of these brands of spare parts, can fully meet the needs of the user's daily maintenance and emergency repair.

4, equipment warranty

1, within the quality guarantee period for the contract equipment delivery of the acceptance of party a to use 12 months from the date of warranty period internal cause the product itself quality problem, our company is responsible for replacement or repair damaged parts, until the equipment back to normal work.

2, after the warranty period, we will provide preferential long-term or lifelong paid maintenance services.

Five, the 24-hour service hotline (7 * 24 hours service hotline: 13016721188

Six, after-sales service reflects the time:

Our 24-hour hotline service, implements the "one-stop" service, can meet the needs of product maintenance and technical consultation. In view of the actual situation of this project generating set, our company promises: informed fault positive response within 30 minutes and complete the preliminary analysis and fault telephone guide debugging. If can't solve the problem, within 24 hours to provide the same model for machine spare parts, ensure the normal operation of the end user's system.